Troubleshooting
Quick fixes for sign-in, orders not ringing, printing, the apps and slow screens, and what to send support.
I can't sign in
- Use Forgot password on the sign-in screen. The reset link goes to the email on your account.
- Staff logins are created by your manager in Staff. If yours stopped working, ask them to check you're not archived.
- If the screen keeps loading after sign-in, reload the page once. If you use the desktop app, close it fully and open it again.
New orders don't ring
- Check Automations (the lightning button) on the device that should ring: alert sound picked, and Test plays it.
- On Android, allow notifications for QRkey, keep Receiving orders on, and set battery to Don't optimise.
- In a browser, the tab must stay open and the computer awake. The desktop app rings even when minimised.
- Check online ordering is switched on for your outlet, and on the aggregator side for Swiggy and Zomato.
Bills or KOTs don't print
- Is the printer on, with paper, and showing no error light? Print its self-test page.
- Is the device that handles that printer on and signed in? In the desktop or Android app, the companion app page shows each printer's last result.
- Check the station in Settings → Tables and kitchen is linked to the right printer, and the printer name matches what the app prints for.
- Duplicate KOTs usually mean two devices are printing for the same printer, or auto-accept is on in two places.
More detail in Printers.
A guest paid but there's no order
Open Missing orders. Find the payment in your payment app first, then create the order from there. See Missing orders.
A screen is stuck or looks wrong after an update
QRkey updates itself. If a screen won't open or looks half-loaded right after an update, reload once (Ctrl R, or ⌘ R on a Mac) to load the newest version.
QRkey feels slow
- Check the internet: open another website on the same device.
- Close other heavy tabs and apps on the billing computer.
- The dashboard keeps numbers for 15 minutes so it opens fast; use refresh only when you need the latest.
Contact support
Email supports@qrkey.in or WhatsApp +91 98190 62442. To help us fix it fast, send:
- your outlet name,
- what you were doing and what happened,
- a screenshot or photo of the screen,
- whether you use a browser, the Windows or Mac app, or the Android app.