Customers, loyalty and offers
Keep a customer list, run loyalty points and credit accounts, and set up discount codes, rewards and upsell.
Your customer list
Customers lists everyone saved with a phone number, from orders or added by you. Search by name or phone, tap Add new to save someone with their phone, email, address and GSTIN, or tap Edit to update them. Download as Excel and Import from Excel move a list in or out.
Your customer list belongs to your outlet. It isn't shared with other restaurants.
Loyalty points
Guests earn points with their phone number. Loyalty rules sets the points per ₹100 spent, what a point is worth and when points expire. In Loyalty members, tap Adjust to add or take away points with a reason; every adjustment is logged with your name.
Customer credit
For regulars and corporate accounts, settle a bill on credit. Customer credit shows the total outstanding and who owes it. Tap a customer to see every credit bill and payment with the running balance, download the statement, or Record payment when they pay.
Discount codes
- Open Discounts and tap Add discount. Give it a name and a coupon code, and a percentage or flat amount off.
- Set the limits: minimum order, maximum discount, dates and hours, the sections it works in and how many times it can be used. New customers only keeps it for first-timers.
- Under More options, Available for app orders lets guests use it online, and Apply automatically in the app applies it for them.
Switch Active off to stop an offer without deleting it.
Cashback rewards
Rewards give cashback on an order. Tap Add reward and set the order range, a fixed reward or a percentage, the maximum reward and when it expires.
Upsell in the diner app
Pairings suggest items when a guest adds a dish: pick the dish, up to 4 items to suggest with it, and a combo price if you want one. Cart offers reward a bigger order, such as 10% off above ₹499 or a free item. Guests see them once Pairings and cart offers is on in Diner app settings. QRkey can also learn which dishes are often ordered together and suggest them for you.
Prefer a walkthrough? In QRkey, open your account menu → Guides and start “Customers and loyalty”. It points at each button on the real screen.