Legal

Terms of use

Last updated 30 October 2026. QRkey is a brand of OrderFly Private Limited. Questions: supports@qrkey.in.

These terms of use ("Terms") are an agreement between you and OrderFly Private Limited, a company incorporated in India, which owns and runs QRkey ("QRkey", "we", "us", "our"). They apply to the QRkey website, the QRkey POS (web), the QRkey apps for Android, Windows and Mac, QR menus, ordering pages and outlet websites, and related support (together, the "Services").

By creating an account, clicking "I agree", or using the Services, you accept these Terms, our Privacy policy and our Cancellation and refund policy. If you use QRkey for a business, you confirm that you are authorised to accept these Terms for that business, and "you" means the business. If you don't agree, please don't use the Services.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and don't need a physical or digital signature.

1. Accounts and staff

  • You must be at least 18 and able to enter a binding contract. The details you give us (business name, address, GSTIN, licences, contact details) must be true and kept up to date.
  • The account owner can add staff and give each one a role. You are responsible for everything done under your account and your staff's accounts, so keep passwords private, remove staff who leave, and tell us at once if you suspect misuse.
  • We may verify your outlet before turning on some features, such as online payments, and may ask for documents to do so.

2. The Services

  • QRkey provides restaurant software: billing, kitchen order tickets, printing, QR and online ordering, outlet websites, aggregator and delivery integrations, menu, inventory, staff, reports, customer engagement and AI features. Features depend on your plan and may change over time.
  • Features marked beta or early access are given as they are, may change or stop, and may have bugs.
  • The Services work over the internet. You are responsible for your devices, internet connection, printers and other hardware. Printing and order alerts depend on your devices, printers and network working correctly.
  • We may update the Services, including the apps, to fix problems, improve security or add features. Some updates are needed to keep using the Services.

3. Plans, fees and payment

  • Fees, plan details and billing periods are those shown when you subscribe or in your order form or invoice. Prices are in Indian rupees and exclude GST and other taxes, which are added as applicable.
  • Some services, such as WhatsApp or SMS messages, delivery bookings and payment gateway charges, are billed by use or by third parties. Usage may be prepaid through your QRkey wallet.
  • If a payment is overdue, we may remind you and, after reasonable notice, limit or suspend paid features until it is paid.
  • Refunds and cancellations are covered by our Cancellation and refund policy.

4. Your data

  • You own the data you and your staff enter or collect through QRkey, including your menu, orders, sales and your guests' details ("Your Data").
  • You give us permission to host, process, back up, display and transmit Your Data only to provide, secure, support and improve the Services, as described in our Privacy policy. We may use aggregated or de-identified information that doesn't identify you, your outlet or your guests to improve QRkey and to produce general insights.
  • You are responsible for having a lawful basis, including consent where needed, for the guest data you collect and for the messages you send through QRkey. This includes following WhatsApp and telecom (DLT) rules for promotional messages.
  • You can export your main records from the POS while your account is active and for 90 days after it closes. After that, Your Data may be deleted as set out in the Privacy policy.

5. AI features

  • QRkey's AI features (helpers, the copilot, AI-written text and AI-generated images) produce suggestions and answers automatically using third-party AI models. Outputs can be incomplete or wrong. You are responsible for checking them, especially prices, taxes, stock and anything sent to guests, before you rely on or publish them.
  • Helpers are off until you turn them on. Changes the copilot proposes to your data are applied only after a user with the right permission confirms them. Confirmed changes are recorded in your activity log.
  • Don't use AI features to create unlawful, misleading, hateful or infringing content, to process sensitive personal data, or to try to get around QRkey's limits or security. We may filter or block requests that break these rules.
  • As between you and us, you may use AI outputs for your business, but others may receive similar outputs, and we don't guarantee that outputs are unique or free of third-party rights. Images you generate should be checked before you use them in menus or marketing.
  • AI features may have usage limits, may depend on availability from our providers, and may change or be withdrawn.

6. Acceptable use

You agree not to:

  • use the Services for anything unlawful, fraudulent or misleading, including false bills or tax records;
  • send spam, or messages to people who haven't agreed to receive them;
  • upload content that infringes others' rights or contains malware;
  • try to access other outlets' data, probe or break our security, or overload the Services;
  • copy, resell, reverse engineer or build a competing product from the Services, except as the law allows;
  • share your login with people outside your business.

7. Third-party services

QRkey connects to services run by others, such as Swiggy, Zomato, payment gateways, banks, delivery partners, WhatsApp and SMS providers. Your use of them is also governed by their terms, and they are responsible for their services. Payouts, settlements, aggregator commissions and disputes with those platforms are between you and them. We aren't liable for their acts, outages or changes, though we will help where we reasonably can.

8. Intellectual property

QRkey, its software, apps, designs, logos and documentation belong to OrderFly Private Limited and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Services for your business during your subscription. If you send us ideas or feedback, we may use them without any obligation to you.

9. Availability and support

We work to keep QRkey available and fast, but we don't promise it will be uninterrupted or error-free. Planned maintenance will be at quiet hours where possible. Support is available by phone, WhatsApp and email at the times published on our website.

10. Suspension and termination

  • You can stop using QRkey and close your account at any time by contacting us. Fees already paid are handled under the refund policy.
  • We may suspend or close an account, after notice where reasonable, if it breaks these Terms, puts others at risk, isn't paid for, or if the law requires it.
  • Sections that by their nature should continue (for example Your Data, intellectual property, disclaimers, liability and governing law) continue after termination.

11. Disclaimers

To the extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose. QRkey doesn't give tax, legal or accounting advice. Please confirm GST and other compliance with your own adviser.

12. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental or consequential losses, such as lost profits, revenue, goodwill or data, arising from the Services. Our total liability for any claim relating to the Services is limited to the fees you paid to QRkey in the 12 months before the claim arose. Nothing in these Terms limits liability that can't be limited by law.

13. Indemnity

You agree to compensate us for reasonable losses and costs arising from claims by others caused by your breach of these Terms, Your Data, or your use of the Services in breach of the law.

14. Governing law and disputes

These Terms are governed by the laws of India. We'll first try to resolve any dispute through good-faith discussion. If that fails, the courts of Mumbai, Maharashtra have exclusive jurisdiction.

15. Changes to these Terms

We may change these Terms. We'll post the new version here with a new date and tell account owners about important changes by email or in the POS before they take effect. If you keep using the Services after that, you accept the updated Terms.

16. Contact

OrderFly Private Limited, Military Road, Krishanlal Marwah Marg, Marol, Ashok Nagar, Mumbai, Maharashtra 400072, India. Email supports@qrkey.in, phone or WhatsApp +91 98190 62442. Privacy complaints: grievances@orderfly.in.