This policy explains how cancellations and refunds work for QRkey, which is owned and run by OrderFly Private Limited ("QRkey", "we", "us", "our"). It covers payments restaurants ("merchants", "you") make to QRkey, and payments guests make to restaurants through QRkey. It is part of our Terms of use. If you have a signed order form or agreement with us that says something different, that agreement applies.
1. Cancelling your QRkey plan
- You can cancel your plan at any time by writing to supports@qrkey.in from the account owner's email, or by telling your QRkey account manager.
- When you cancel, your plan stays active until the end of the period you have already paid for, and you won't be charged for the next period.
- You can export your records while your account is active and for 90 days after it closes.
2. Refunds on QRkey plans
- You can ask for a refund within 7 calendar days of buying or paying for a plan. Send a written request to supports@qrkey.in with your outlet name, the invoice number and the reason.
- We review each request and reply with our decision. Refunds are decided by QRkey based on the reason given and how the plan has been used.
- Approved refunds are paid to the original payment method, usually within 7 to 10 working days of approval, depending on your bank or payment provider.
- Requests made after the 7-day window aren't accepted, unless we both agree otherwise in writing.
3. Usage charges and wallet
- Charges for things already used, such as WhatsApp and SMS messages sent, delivery bookings made and payment gateway fees, can't be refunded.
- Set-up, onboarding and customisation work that has been done isn't refundable.
- If you close your account with money left in your QRkey wallet, write to us and we'll handle the balance under your commercial terms.
4. Payments from your guests
- When guests order and pay through your QR menu, outlet website or online store, they are buying from you, the restaurant. Cancellations and refunds for those orders are your decision and your responsibility.
- Where QRkey or our payment partner collects online payments for you, we settle the collected, received and undisputed amount to you as per the agreed settlement terms and timelines. We don't refund guests directly or settle guest claims on your behalf.
- Orders from Swiggy, Zomato and other platforms are refunded under that platform's own policies.
- Guests: if you want to cancel an order or get a refund, please contact the restaurant you ordered from.
5. Your food and service
QRkey provides the software you use to run your restaurant. We aren't responsible for the food, products or services you provide to your guests, including their quality, delivery, delays, or any loss or harm they cause. You agree to handle such complaints and to indemnify QRkey against claims arising from them.
6. Contact
OrderFly Private Limited, Military Road, Krishanlal Marwah Marg, Marol, Ashok Nagar, Mumbai, Maharashtra 400072, India. Email supports@qrkey.in, phone or WhatsApp +91 98190 62442.